Frequently Asked Questions
Everything you need to know about your Boogzel experience.
How long does shipping take?
Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please contact our support team to initiate a return request.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both centimeters and inches. Since our styles vary, we recommend checking the specific guide for every item before purchasing.
Do I have to pay customs duties?
Import duties and taxes are not included in the checkout price and are the responsibility of the customer. These fees are determined by your local customs office.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 12 hours of placing your order. After this window, we are unable to make changes as the package is likely already in transit.